Pup AI legal

Privacy Policy

AKRO-in. d.o.o. · Last updated November 3, 2026

This policy applies to the Pup AI mobile app, website, and related services operated by AKRO-in. d.o.o. ("AKRO-in," "we," "us"). AKRO-in is the controller of personal data described here. Contact us at support@akro-in.si.

Information Pup AI handles

• Account information: Firebase user identifier and, if you choose Apple or Google sign-in, the name and email those services make available.
• Your dog and journal: dog name, breed, age, sex, weight, profile photo, tracked items, protocols, schedules, observations, notes, logged meals and treats, saved foods, calorie targets, and reminder choices.
• AI features: research questions, responses, cited links, conversation history, voice requests and their transcripts, food photos you choose to scan, and the dog-profile and tracking context you consent to share.
• Public community posts: onboarding can display public post text and preview media sourced from X. When preview images load, X can receive technical request data such as the page URL, IP address, browser or device information, and cookies under its own privacy terms.
• Support: messages and files you choose to send through Crisp, a stable support identifier, and account name or email when available.
• Purchases: subscription status, product identifiers, and transaction or entitlement information handled by Apple and RevenueCat. Pup AI does not receive your full payment-card details.
• Technical and usage data: app version, platform, feature interactions, coarse onboarding choices, diagnostics, crash information, and service-protection counters. Our custom analytics intentionally exclude dog names, breed, exact age or weight, journal notes, entered amounts, custom labels, and calculator inputs or results.
• Permissions you choose: notification settings, camera or photo-library access, microphone and speech-recognition access.

Where information is stored

Your journal is stored on your device and, while you use an account, in a private Firebase record associated with your user identifier. Assistant conversation history, including transcripts of voice requests, is stored locally and in your private Firebase record so it can be restored across sessions. Local reminder settings and identifiers may be included in synced app state.

Research assistant

After you explicitly agree and submit a research question, our Firebase backend sends the question, up to six recent completed turns from that chat, dog profile details, and bounded recent factual records—including free-text notes—from your journal, observations, weight, meals and calories, schedules, inventory, and vet appointments to OpenAI to generate a response and search the web for sources. These records are sent with each question while your consent remains active. Pup AI does not include your dog photo, account details, purchase information, or notification settings in this assistant context. Provider response-object storage is disabled for these requests. We keep request-count records to enforce usage limits and protect the service. The assistant is informational, may be inaccurate, and is not veterinary advice.

Food photo scanning

After you explicitly agree and take or choose a photo to scan, our Firebase backend sends that photo and the names and calorie values of your saved foods to OpenAI to estimate calories or read a food label. Pup AI does not upload or keep the photo on its servers; only the calorie entry or food you confirm is saved to your journal, and a small thumbnail is kept on your device so you can recognize the entry. Deleting the entry, your app data, or your account removes it. Provider response-object storage is disabled for these requests. We keep request-count records to enforce usage limits. Estimates may be inaccurate and are not veterinary or nutritional advice. You can withdraw this consent by deleting your app data or account.

Studio portrait

When you add a dog photo, you can choose to make a studio portrait. Only after you tap that option, our Firebase backend sends that one photo to fal.ai, which edits it into a portrait and removes its background. No dog profile details, journal records, or account details are sent with it. The portrait replaces the photo on your device and is kept like any dog photo you choose; you can switch back to your original photo during onboarding. Pup AI does not keep the photo or the portrait on its servers. We keep request-count records to enforce usage limits.

Voice input and playback

Dictation and voice features use Apple's speech services and OpenAI, depending on the feature, to turn speech into text, prepare journal entries, and read responses aloud. Voice requests are sent to OpenAI only after you agree to AI data sharing, with the same context described above. You review entries before they are saved. Pup AI does not keep audio recordings; transcripts are kept like assistant history.

Why we use information

• To provide the journal, synchronization, reminders, research assistant, subscription access, and support you request.
• To authenticate accounts and restore purchases.
• To secure the service, enforce fair-use limits, diagnose failures, and prevent abuse.
• To understand feature performance using limited analytics and improve Pup AI.
• To comply with legal, accounting, and App Store obligations.

These uses rely on performing our agreement with you, your choices or consent for optional permissions, our legitimate interests in operating a secure and reliable service, and legal obligations where applicable.

Service providers

We use service providers only for the functions described above: Apple (sign-in, purchases, notifications, speech recognition and playback), Google Firebase (authentication, database, functions, analytics, and crash reporting), OpenAI (assistant responses, food photo estimates, and voice transcription, logging, and playback), fal.ai (studio portraits of a dog photo you choose), X (public-post preview media and original-source links shown in onboarding), RevenueCat (subscription entitlements and customer center), Crisp IM SAS (support chat when opened), and Capgo (app web-bundle updates). Depending on configuration and permission, Meta may receive limited attribution events; Pup AI does not use this data to sell personal profiles. These providers can process technical request data such as IP address, device or app version, and diagnostics under their own terms.

Sharing and international transfers

We do not sell personal data. We share data with the providers above only as needed to operate their feature, when you direct us to, or where law requires it. OpenAI may use the AI requests it receives to improve its models. Some providers process data outside Slovenia or the European Economic Area. Where required, we rely on recognized safeguards such as adequacy decisions or standard contractual clauses.

Retention and deletion

We keep account and synced journal data while your account is active. Using Delete account removes the app's synced journal and assistant history, signs out the account, and clears local app data. Local data may also remain in device backups controlled by you. Providers can retain limited backups, fraud-prevention, security, support, transaction, or legal records under their own documented schedules. Apple purchase records and records required for accounting cannot always be deleted by Pup AI.

You can delete individual entries in the app, delete all journal data, or delete the account from Profile. For a support conversation, analytics record, or other privacy request, contact support@akro-in.si.

Your choices and rights

You may request access, correction, deletion, restriction, portability, or objection where applicable, and withdraw consent without affecting earlier processing. You may also complain to your local data-protection authority; in Slovenia this is the Information Commissioner. Notification, photo, microphone, and speech permissions can be changed in iOS Settings.

Children

Pup AI is designed for dog owners and is not directed to children. If you are not old enough to agree to these terms in your country, use Pup AI only with a parent or legal guardian.

Security and changes

We use access controls, encrypted network connections, private user-scoped database rules, and reasonable operational safeguards. No system can guarantee absolute security. We will post material policy updates here and update the date above.